Tag the device, quote it, fix it, take the money. One system, priced in pounds, that never holds your data hostage.
Replaces RepairShopr, Zettle, the stock spreadsheet and the shop WhatsApp group.
We read the one-star reviews of RepairDesk, RepairShopr, RepairQ, mHelpDesk and CellSmart before writing a line of Mendmate. The same five complaints came up every time. So they became the rules.
Export everything — customers, tickets, invoices, stock, sales — as CSV and JSON, in one click, free, even after you cancel. No retrieval fee, ever.
One email cancels it. It takes effect at the end of the period you have paid for. No phone call, no notice period, no "one more month".
If it isn't solid, it doesn't ship. Nothing is paywalled on a promise, and this page says "not yet" wherever something is not built.
Behaviour changes are opt-in. Nothing switches itself on overnight.
RepairShopr's owner now leads with IT departments at $129 a user. Mendmate is for repair shops. That is the whole roadmap.
Every repair is one ticket that moves through ten states, and the server refuses any move the state machine does not allow. Here is the path.
Returning customer? Name and email appear with their ticket count. Add the device and the fault and the ticket is on the board with a ref the counter can read out. The signature is captured on screen when they drop off or collect.
Add parts and labour lines and the ticket totals itself. Move it to Quoted, then to Approved when the customer says yes. A rejected quote goes back to Diagnosed, not to the bin.
The technician works from the ticket: parts used, labour hours against a rate, internal notes. Every status change, note and signature is written to the timeline with who did it and when, and the same record goes to the audit log.
Move the ticket to Ready when the bench is done and to Collected when they pick it up. Their signature sits on the ticket. The day after collection, one polite email can ask for a Google review and link to your own profile. Switch it on in settings with your review link.
The till is in the same tab as the ticket. Scan or type to add products, take cash or card, and stock comes off the right store's shelf on the sale. Card payments go through Stripe at Stripe's rates with nothing added.
Raise the VAT invoice for the ticket, record the payment, and the ticket moves to Invoiced, then Closed. Reports show revenue and margin, top products, repairs by technician and the money sitting in stock.
Prices in pounds. VAT at the rate and label you set, on every receipt and invoice.
Type it at the counter and the customer's record comes up with their ticket history.
Address, hours and services on a page search engines can read, when you switch it on.
UK hours, by the person who built it. hello@mendmate.co.uk.
Not yet. Your company details filling in at signup is next.
Not yet. Direct Debit for maintenance contracts through GoCardless is next.
One technician, one store. Tickets, till, invoicing, customers and the customer portal.
Start with SoloUp to 8 staff. Full inventory with low-stock alerts, gift cards and store credit, trade-ins, time clock.
Start with GrowthUnlimited staff. Every store on one account, outbound webhooks, commissions, priority support.
Start with MultiFive UK repair shops get twelve months free, then £19, £44 or £99 a month, locked for as long as they stay. In return: use it daily, tell me what is wrong, and let me fix it. When the fifth shop signs, the page comes down.
No. Mendmate runs in a browser on a laptop, tablet or till PC. Receipt and label printers (Star and Epson CloudPRNT, Dymo, QZ Tray) are set up with you. Card payments go through Stripe.
Parts come in by CSV through the setup wizard. RepairDesk exports we import for you: email us and we do the migration with you. Customers and open tickets from other systems are a manual job today.
Stripe's standard rate and nothing more. Mendmate adds no markup and takes no cut of your card payments.
Nothing bad. Export is one click, free, and it works even after your subscription has lapsed. We keep the account until you ask us to delete it.
Not yet. The shop needs reliable wifi. A read-only offline mode is on the list.
Not yet. It is on the list because almost nobody does it. Until it ships, the trade-in record carries what you paid and what it resold for, so your accountant has the figures.
14 days free. No card. Import your parts list in an afternoon.